Advanced Power Moderation & Insight Tagging Tools
Video Demos:
LiveWorld Advanced Power Moderation Tools are based on an enterprise-class moderation transaction server system with 10 years of development history and ongoing development. The server is integrated with the Facebook Wall via the Facebook API, with WordPress blogs via a plug-in, with digital agency custom sites via the LiveWorld API, and directly with LiveWorld application platforms (Social Web Aggregation, Facebook Forums, etc.).
The system automatically scans for and queues up new posts to the Facebook Wall. The LiveWorld tool’s automatic new post finder thus improves the speed and efficiency of the moderators, also allowing for faster turnaround time and easier ramp. The system displays the content using a high-speed streaming model.
Insight Tagging
The LiveWorld unique tagging feature enables moderators to tag each comment with insight characteristics tailored to client needs. For example: Is the comment positive, neutral or negative; did it suggest a significant level of engagement; does it have a specific recommendation to the client; are specific products or advertising themes mentioned; is this a post that the client should consider featuring for more users to see?
The moderation system also tracks moderator activity, such as stop and start moderation points, and includes access privilege controls — all increasing overall productivity, quality and process flexibility.
Advanced Power Moderation Tools Feature List Summary
Higher Speed
- Up to 1,000 posts/hr/moderator on the Facebook Wall; 2x-5x faster than others
- Automatic location of new posts
- Support for multiple moderators at same time
- Moderator start, stop, left-off tracking
- Content selection by state, type, date range, author ID, IP address, abuse reporter, local, custom name value pair
- Optimized interfaces for text, photo, video, audio
Higher Quality
- Marks comments pending for escalation by category (PR, legal, product, etc.) and with email notification.
- Allows customized rejection reasons
Flexible
- Access privilege controls
- Multi-site/page support
- Multi-platform: Facebook, websites, community sites
Reporting and insight
- Metrics: Posts reviewed, accepted, rejected, reasons rejected
- Insight Tagging