Screencasts
LiveWorld Curator with Moderation & Insights:
Twitter aggregation with the tech-powered human touch of LiveWorld moderation
Twitter aggregation with the tech-powered human touch of LiveWorld moderation
LiveWorld Moderation tool — Insight Tagging:
Flexible, qualitative tagging of user comments on the brand's Facebook Wall
Flexible, qualitative tagging of user comments on the brand's Facebook Wall
LiveWorld Facebook Forum 4.0:
Build customer relationships with deeper conversational experience on Facebook
Build customer relationships with deeper conversational experience on Facebook
LiveWorld Facebook Wall Moderation:
Makes Facebook manageable for brands with a positive customer environment
Makes Facebook manageable for brands with a positive customer environment
LiveWorld Curator with Moderation & Insights
Tech-powered Human Touch
The Curator technology aggregates content from designated social
web sources. Humans moderate, curate, and provides insight on the
aggregated content. This enables your brand to acquire customers by
providing them one-stop shopping for social web content on brand
or brand-related themes. Combined with LiveWorld Insight solutions,
this application also enables the brand to learn more about
customers and competitors.
- Aggregating user content from designated social web destinations, the application enables moderation and curation, and then displays the vetted content in an automatically generated widget.
- The widget can be displayed on the brand's corporate web site, community web site, Facebook Page, or any location that accepts HTML.
- An API enables the brand's agency to develop a custom display venue such as flash, or even rich media ads.
- Aggregation is configured and can easily be changed at any time via a back stage wizard interface.
- Each widget can include multiple content streams and multiple widgets can be generated.
- Curator uses LiveWorld's Advanced Power Moderation Tools for the moderation and curation process.
- Curator uses LiveWorld's Insight Tagging tool for additional insight services.
- Available for Twitter aggregation, with Facebook, Flickr, and other sources being added later in 2011.
LiveWorld Facebook Wall Moderation - Insights Tagging
Capture Customers' Sentiment
Moderators tag user comments with positive/negative, level of engagement, product mentions and other brand specified criteria, which can be easily changed on an ongoing basis.
Included with moderation Server 3.0 is included as part of the LiveWorld Facebook Wall moderation service and can be optionally added to LiveWorld moderation of the brand's WordPress Blog, community platform or websites built by digital agencies. Features include:
LiveWorld Facebook Wall Moderation
Moderation Tools
- High speed, flexible moderation of the Facebook Wall. Hundreds of posts/hour/moderator
- Automatically finds the most recent posts without having to each time go through all the pages & levels of the Wall
- Accepts posts, rejects posts, mark posts pending for PR, Product Feedback, Legal etc.
- Tracks reasons posts are rejected
- Password and access privileges to allow multiple moderators into the same tool
- Manages one or multiple Facebook pages at a time
- Metrics reports
Moderation Services
- Moderation Setup & Management
- Content, Social Engagement and Editorial Moderation
- Community Tone Reports
- Available in 70 country-language combinations
LiveWorld Facebook Forum 4.0
Build customer relationships with deeper conversational experience on Facebook
- Customers dialogue with each other and the brand through message forum application
- Standalone or integrated with Community Center 5.0 via LiveWorld Facebook LiveConnect
- More engaging due to multiple topics in structured conversational format
- Rich media user experience: formatted text, photos, and videos
- Focuses the conversation with widgets that highlight recent topics, hot topics, top users, polls, announcements, and custom HTML boxes
- Creates a positive environment for customers with high speed moderation tools: pre-screen, post-screen, escalate, track reasons rejected, ban problem users, anti-spamming tools
- Data warehouse reports provide more measures than typical on Facebook
- Viral content distribution and customer acquisition (as users' posts feed to brand Wall and to users' activity feeds; then out to their friends, with links back to the brand page)
- Application resides on brand's apps tab and can be skinned to brand look and feel